Health & Safety Measures

Health and Safety Measures FAQs

1. Is it safe to return to Little Explorers?

Your health and wellbeing remains our number one priority. We would like to assure you that we are reopening in compliance with government guidelines and have taken all necessary precautions to ensure it is safe to reopen. During our temporary closure, we conducted enhanced cleaning and sterilisation of the premises and we have also implemented enhanced safety protocols, designed to ensure that our employees and customers have a comfortable experience with added peace of mind.

2. What health and safety measures have you taken to ensure it is safe to return?

In addition to our already stringent sanitisation standards, we have put in place enhanced measures to ensure the health and safety of our customers and employees. We are using fogging machines to disinfect large areas and our staff are cleaning and sanitizing surfaces after every guest interaction, paying particular attention to high touch points such as counters, POS, payment terminals and self-service kiosks.

As an added precaution, it is now mandatory for employees and guests to wear gloves and a face mask. We have also introduced new measures to ensure that physical distancing is maintained throughout the guest journey.

3. How are you ensuring the health and safety of your staff?

The health and wellbeing of our empYes operating hours will be the same.loyees and customers remains our number one priority. We have put in place stringent measures to ensure our businesses are safe and we are conducting enhanced cleaning and sterilisation.

We are in regular communication with our employees to ensure they are aware of preventative measures and safety precautions. It is now mandatory for staff to wear a face mask and gloves, which we will be supplying. As an added precaution, we are also taking the temperature of staff when they arrive at work.

4. How are you enforcing physical distancing?

Guests are reminded to maintain respectful physical distancing at all times and we have implemented additional measures to ensure this is enforced such as installing instructional signage and deploying safety ambassadors to guide guests on best physical distancing practices. We are operating at reduced capacity in the soft play areas and alternate seats will be left vacant in the Little Explorers workshop to maintain a safe distance between guests.

To minimise social contact while queuing we have reduced the number of cashiers and encourage guests to book online. Contactless payment is also provided to reduce physical contact.

5. Will operating hours be the same?

Yes operating hours will be the same.

6. Do I need to wear a face mask and gloves?

For your comfort and peace of mind, all guests will be required to wear a face mask.

7. Are there any age restrictions?

Guests of all ages are welcome at Little Explorers.

8. Is it safe to order food?

There is currently no evidence that COVID-19 is transmitted through food. We have extensive measures in place to ensure the highest levels of food safety are maintained such as monitoring and recording the temperature to ensure it is safe for consumption. Staff are also following strict safety protocols which include sanitizing workstations every hour and washing their hands at least every 20 minutes and before handling food. Guests can also pre-order their food online and we also provide a contactless collection service to minimise physical contact.

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